Betting Rules
These Betting Rules govern how wagers, spins and hands are placed, settled, voided and disputed across all titles available on Moonwin Casino. They apply in addition to the general Terms and Conditions and should be read together with them. In the event of any conflict between these Betting Rules and the general Terms specifically regarding game settlement, these Betting Rules take precedence.
Core Principles
All titles offered on Moonwin Casino - whether RNG-based (most machines and digital table games) or streamed live from a dealer - are supplied directly by licensed third-party software studios integrated into the platform. We do not develop or independently alter the mathematical models behind these titles; our role is to provide fair access to certified content and to settle wagers accurately according to the outcomes generated by the studio’s own systems.
Random-Number Generators and Fairness
RNG-based titles employ certified random-number generators that are independently tested by accredited laboratories to confirm statistical fairness and that long-run payout percentages match the return-to-player (RTP) figures published for each title. RTP figures represent theoretical returns calculated over a very large number of rounds and do not guarantee any particular result in an individual session.
| Element | Standard Applied |
|---|---|
| RNG certification | Independently tested by accredited laboratories |
| RTP disclosure | Published in each title’s information panel |
| Outcome determination | Generated exclusively by the software studio’s systems |
| Wager settlement | Based on the outcome received from the studio, without manual alteration |
Live-Casino Titles
Live-dealer games are streamed in real time from studios operated by software partners. Because these games involve a human dealer and physical equipment (cards, wheels, dice), fairness rests on procedural integrity - verified equipment, trained dealers and continuous monitoring - rather than a software RNG. Live results are recorded and can be reviewed if a dispute arises concerning a specific round.
Placing and Confirming a Wager
A wager, spin or hand is considered valid only once it has been fully processed by our systems and reflected in the account balance and game history. If an internet connection is interrupted before a wager is confirmed, the stake is generally not placed and any funds intended for that wager remain in the account balance.
Voiding of Wagers
Certain circumstances may cause a wager or round to be voided, meaning it is cancelled and the stake is returned as though the wager had never been placed. Common reasons include:
- ✓A verified technical malfunction in the game software that affected the round’s outcome.
- ✓Evidence that a title malfunctioned in a way inconsistent with its certified rules or paytable.
- ✓A confirmed error in odds, payout structure or game configuration displayed at the time of the wager.
- ✓Suspected use of prohibited software, bots or exploits to obtain an unfair advantage.
- ✓Voided wagers are typically identified either automatically by monitoring systems or following a manual investigation prompted by a player report. Where a round has already produced a payout before an issue is identified, the account balance may be adjusted once investigation is complete, in line with ordinary industry practice for correcting confirmed errors.
Disconnections During Live Play
If a connection drops during a live-dealer round in which a wager has already been placed, the round will normally be settled according to its actual outcome once the connection is restored, because live rounds continue independently of any individual player’s connection status. For RNG-based titles, if a round was not fully confirmed before disconnection, the wager is generally not processed and the corresponding funds remain available in the balance.
Maximum Wager and Payout Ceilings
Certain titles may apply individual maximum-wager limits, and specific promotions may impose maximum-wager restrictions while a bonus is active. In addition, some titles - particularly certain jackpot games - may apply maximum-payout caps set by the software studio, meaning an unusually large theoretical win may be limited to a stated maximum regardless of the underlying mathematics. Any such limits appear in the specific title’s rules or information panel.
Game Malfunctions
In the rare event that a title malfunctions - for example by displaying an incorrect outcome because of a software or connectivity error - the title’s certified rules take precedence over any visual display error shown to the player. Where a malfunction is confirmed, affected rounds are voided and stakes returned, or, where a payout has already occurred on the basis of an incorrect display, the account balance may be corrected following investigation.
Player Obligations
Members are expected to place wagers in good faith and in accordance with these rules. The following actions are treated as violations and may result in voided wagers, forfeited winnings or account suspension:
- ✓Using bots, scripts or automated software to place wagers.
- ✓Exploiting a confirmed game malfunction or software bug for financial gain.
- ✓Colluding with other players in games where such collusion would create an unfair advantage.
- ✓Operating multiple accounts to obtain additional promotions or bypass wagering restrictions.
- ✓Using a VPN or similar service to misrepresent geographic location in order to access restricted content or promotions.
Dispute Resolution
If you believe a wager has been settled incorrectly, contact customer support as soon as possible, supplying the specific title, approximate time and a description of the issue. Disputes are investigated using server-side game logs, which provide an authoritative record of the actual outcome independent of what may have been displayed on screen at the time.
| Step | Description |
|---|---|
| 1. Report the issue | Contact live chat or email support with full details |
| 2. Initial review | Support gathers relevant game logs and account history |
| 3. Investigation | Technical team examines server-side data to confirm the correct outcome |
| 4. Resolution | Account is adjusted if an error is confirmed, or the original outcome is upheld with an explanation |
If a dispute cannot be resolved satisfactorily through the internal process, escalation to an independent dispute-resolution service or the relevant regulatory authority under the Government of Curacao licence may be available, as described in the Terms and Conditions.
Currency and Rounding
All wagers, wins and account balances are processed primarily in CAD. Where a title’s internal calculations produce a value with more decimal places than standard currency formatting allows, consistent rounding rules are applied to both wins and losses.
Frequently Asked Questions
What happens if a title freezes mid-round?
If a round was not fully confirmed by our systems before the freeze, the stake remains in the balance and the round is treated as not having occurred. If the round had already been confirmed server-side, it is settled according to the actual recorded outcome once the title reloads.
Can I dispute a result I disagree with?
Yes. A dispute can be raised with customer support, who will investigate using server-side game logs treated as the authoritative record.
Are live-casino results ever voided because of dealer error?
In rare cases involving a genuine procedural error - such as an incorrectly dealt card that affected the round’s outcome - the round may be voided in accordance with the specific title’s rules and investigated by the studio operating that table.
Do maximum-payout caps apply to every jackpot title?
Not necessarily - caps vary by individual title and are set by the software studio. Always check the specific title’s information panel for any stated maximum-win amount.
