Privacy Policy
This Privacy Policy describes how Moonwin Casino (“we”, “us”, “the operator”) gathers, uses, stores and safeguards personal information belonging to members who open an account or otherwise interact with the platform. Serving players in Canada, we process personal information in a manner consistent with applicable Canadian privacy legislation and, where relevant, international standards. This document is supplied for transparency and does not replace formal legal advice; the complete data-protection terms appear in the full Terms and Conditions.
Who We Are
Moonwin Casino is operated under a licence issued by the Government of Curacao. For any data-protection questions you may contact the team via the details listed on the Contacts page.
Information We Collect
We gather only the personal information required to deliver services, confirm identity, process payments, meet legal obligations and improve the platform. Typical categories include:
| Category | Examples | Reason for Collection |
|---|---|---|
| Identity information | Full name, date of birth, nationality | Age verification, KYC compliance |
| Contact information | Email address, telephone number, postal address | Account communication, verification |
| Financial information | Payment-method details, transaction history | Processing deposits and cash-outs, fraud prevention |
| Account information | Username, encrypted password, preference settings | Core account functionality |
| Technical information | IP address, device type, browser type, login timestamps | Security, fraud detection, service optimisation |
| Behavioural information | Titles played, session length, wagering patterns | Responsible-play monitoring, personalisation |
| Verification documents | Passport or ID scans, proof of address, proof of payment | Legal KYC and anti-money-laundering duties |
We do not collect more information than necessary for these purposes and do not collect special categories of sensitive data (such as health or religious details) unless you voluntarily supply them, for example in the context of a responsible-play support request.
Legal Grounds for Processing
Depending on the specific activity we rely on the following grounds:
- ✓Contractual necessity - processing required to deliver the services you have requested, such as managing balances or processing cash-outs.
- ✓Legal obligation - processing required to satisfy anti-money-laundering rules, tax-reporting duties and licensing conditions under the Government of Curacao.
- ✓Legitimate interest - processing for fraud prevention, platform security and service improvement, balanced against privacy rights.
- ✓Consent - processing for optional activities such as marketing messages, which can be withdrawn at any time.
How Information Is Used
Personal information collected through Moonwin Casino is used to create and administer accounts; process deposits, cash-outs and promotional credits; verify identity in accordance with KYC requirements; detect and prevent fraud or money laundering; deliver customer support; monitor for signs of problematic play and apply responsible-play tools where appropriate; meet regulatory reporting obligations; and, where consent has been given, send marketing messages about promotions and new titles.
International Transfers
Where personal information is transferred outside Canada - for example to a hosting provider or payment processor located elsewhere - appropriate safeguards such as contractual clauses or other recognised mechanisms are applied to maintain a level of protection consistent with applicable privacy rules.
Retention Periods
Personal information is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law. Financial and KYC records are typically kept for the minimum period mandated under anti-money-laundering regulations - commonly several years after the end of the business relationship - even after an account is closed. Marketing data is deleted or anonymised once consent is withdrawn, unless a longer period is required for legal reasons.
Your Rights
Depending on applicable Canadian privacy legislation and any overlapping international standards, you generally have the right to:
- ✓Request access to the personal information we hold about you.
- ✓Request correction of inaccurate or incomplete information.
- ✓Request deletion of your information, subject to legal retention obligations that may override this in certain cases (for example KYC records required by law).
- ✓Request restriction of processing in specific circumstances.
- ✓Request your information in a structured, commonly used format where portability applies.
- ✓Object to processing based on legitimate interest, including direct marketing.
- ✓Withdraw consent where processing relies on consent, without affecting the lawfulness of earlier processing.
- ✓To exercise any of these rights, contact the data-protection team via the Contacts page. We aim to respond within a reasonable timeframe consistent with applicable rules. You also have the right to lodge a complaint with the relevant Canadian privacy commissioner or supervisory authority if you believe your information has been mishandled.
Security Measures
Industry-standard technical and organisational measures protect personal information, including SSL/TLS encryption for data in transit, encrypted storage of sensitive fields such as passwords, restricted internal access on a need-to-know basis, and regular security reviews. While no system can guarantee absolute security, we continuously monitor for vulnerabilities and respond promptly to identified risks.
Children’s Privacy
Moonwin Casino is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors; any account found to belong to a person under 18 is closed immediately and the associated information handled in accordance with applicable law.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices or applicable law. Material changes will be communicated to registered members by email or on-site notice before they take effect.
Frequently Asked Questions
Can I request a copy of all information held about me?
Yes. A data-access request can be submitted at any time through the Contacts page and will be answered within a reasonable period.
Do you share my information with other casinos or marketing companies?
No. Personal information is not sold or shared with unrelated third parties for their own marketing purposes.
What happens to my information if I close my account?
Most information is deleted or anonymised, although financial and identity-verification records required under anti-money-laundering law are retained for the legally mandated period even after closure.
Can I withdraw consent for marketing messages without closing my account?
Yes. You may unsubscribe from marketing communications at any time without affecting your ability to use the platform.
