These Terms and Conditions (“Terms”) govern access to and use of Moonwin Casino, operated under a licence issued by the Government of Curacao. By registering an account you agree to be bound by these Terms in full. Please read them carefully before playing. If you do not agree with any part of these Terms you should not register or continue using the platform.

You must be at least 18 years old to register an account or use any part of Moonwin Casino, regardless of any different age of majority that may apply to other activities in your jurisdiction. You must also confirm that accessing and using an online gambling platform of this kind is legally permitted in the location from which you access the service, and it remains your responsibility to comply with any applicable local laws. We reserve the right to request proof of age and identity at any time and to suspend an account pending verification.

Each individual may hold only one account. You agree to supply accurate, current and complete information during registration and to keep that information updated. Accounts found to contain false information, or created in breach of the one-account rule, may be suspended or closed, and any associated promotional funds or winnings may be forfeited.

You are responsible for keeping login credentials confidential and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately.

In line with obligations under the Government of Curacao licence and applicable anti-money-laundering regulations, identity verification is required before processing cash-outs and may be requested at other points based on account activity. Required documentation typically includes proof of identity, proof of address and proof of ownership of the payment method used. We reserve the right to suspend cash-outs, and in some cases deposits, until verification is satisfactorily completed.

Accounts are denominated primarily in CAD. Deposits are processed through the payment methods listed in the Payment Methods section, subject to the minimum and maximum limits stated there. We do not add internal fees to deposits, although your payment provider may apply its own charges. Funds deposited must belong to the account holder; deposits made with a payment method not registered in the account holder’s name may be reversed and the associated account suspended pending investigation.

Cash-out requests are processed once any active promotional turnover requirement has been fully met and identity verification, where required, has been completed. Standard processing times and limits are described on the Withdrawal page and in the Payment Methods section. We reserve the right to conduct additional checks on cash-out requests, particularly for unusually large amounts or unusual account activity, in line with anti-money-laundering obligations.

Cash-outs are subject to daily, weekly and monthly ceilings described elsewhere on the site. Amounts exceeding these ceilings may be paid in scheduled instalments. Progressive jackpot wins are generally paid in full and are typically exempt from standard ceilings, subject to the specific title’s rules.

A range of responsible-play tools is provided, described in full on the Responsible Gaming page, including deposit caps, loss caps, session-length controls, reality checks, cooling-off periods and self-exclusion. You are encouraged to use these tools if you feel your play is becoming difficult to manage, and to seek independent support where appropriate.

We reserve the right to suspend or close an account at our discretion where we have reasonable grounds to believe these Terms have been violated, where required by regulatory obligation, or where necessary to protect the security of the platform or other members. Where an account is closed because of a confirmed Terms violation, any remaining promotional funds and related winnings may be forfeited; verified real-money balances not connected to the violation will generally be returned, subject to standard verification.

You may close your own account at any time by contacting customer support. Any pending cash-out requests will typically be processed before final closure, subject to standard verification requirements.

All content on Moonwin Casino, including but not limited to game software, graphics, logos and text, is owned by or licensed to the operator or its software partners and is protected under applicable intellectual-property law. You may not copy, reproduce, distribute or otherwise use this content outside of personal use of the platform.

To the maximum extent permitted by applicable law, Moonwin Casino is not liable for indirect, incidental or consequential losses arising from use of the platform, including losses resulting from internet-connectivity issues outside our control, third-party payment-processing delays, or the outcome of titles played in accordance with their certified rules. Nothing in these Terms limits liability that cannot be excluded under applicable Canadian consumer-protection law.

These Terms may be updated from time to time to reflect changes in services, regulatory requirements or business practices. Material changes will be communicated to registered members in advance by email or on-site notice, and continued use of the platform after such changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws applicable under the Government of Curacao licence. Any disputes arising from use of the platform should first be raised with the customer-support team. If a resolution cannot be reached internally, escalation to an independent alternative dispute-resolution service recognised under the Curacao licence, or where applicable to the relevant Canadian regulatory or consumer-protection authority, may be available.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions continue in full force and effect, and the invalid provision will be replaced with a valid one that most closely reflects the original intent.